Return and Order Policies
2nd Chance Wellness does not accept returns. But, please Contact Us immediately if you have an issue with your order.
All products are made fresh, so please allow at least 72 hours for production, and an additional 48 hours for shipping.
Any order that requests same day pickup is considered a rush order and will be subject to a $10.00 rush fee to be paid before order is received.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Pickups
All pick up orders have a 72-hour turnaround. We will send you an email or text message with meet up information. Please allow at least 72 hours to pass before contacting us about meetup. Thank you.
Meet Ups
There will be a meet up time and date given. I will only wait 5 minutes before I leave the meet up location.
If you miss 2 meetups, you will only be allowed to choose shipping for all future orders.
All orders left over 5 days are subject to a $10 remake fee.
Disclaimer:
We are trained herbalists and not licensed or registered healthcare practitioners.
We cannot diagnose health conditions, nor prescribe medicines legally; we are not medical doctors.
However, we will recommend or suggest medicinal herbs for various health complaints, as we believe in the safety and efficacy of botanical medicine.
The information we provide is not intended to be substitute for medical treatment.
Please consult with your medical provider before using herbal medicine, particularly if you have a known medical condition or if pregnant or nursing.
Allergy and Special-Order Notice:
If you have a known food allergy, dietary restriction, or a special request for a customized order, please do not hesitate to contact us for assistance. Our dedicated team is committed to helping you make informed and safe choices.
For special orders or inquiries regarding allergen information, please email our Customer Care Specialist, Larita Curier, 2ndChance3219@gmail. We will make every effort to accommodate your needs.
Your health and satisfaction are our top priorities. However, please note that while we take precautions to minimize the risk of cross-contamination, we cannot guarantee that our products are completely free of trace allergens.
By purchasing products from this website, you acknowledge and accept the risks associated with food allergies and agree not to hold 2nd Chance Wellness liable for any adverse reactions.
Thank you for your understanding and cooperation.
- The 2nd Chance Wellness Team