Return and Order Policies
If you encounter any issues with your order (damaged, missing, or incorrect items), please contact us within 24 hours of receiving your order, and we will try our best to resolve the issue.
For further assistance, contact our customer support team at 2ndchance3219@gmail.com or (205) 821-7169.
Shipping
At 2nd Chance Wellness, we strive to ensure that your wellness products reach you in a timely and efficient manner. Please review your shipping, delivery, and pickup options below.
Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has been shipped.
Shipping Rates & Delivery Times: Shipping charges for your order will be displayed at checkout. We offer expedited shipping options. Delivery times vary depending on your location.
International Shipping: At this time, we only ship within the USA. We hope to offer international shipping soon.
Meet-Up/Pick Up
You may opt to pick-up/meet-up your order off the Greenspring Ave Shell's gas station location. You will receive an email notification when your order is ready for pick up. Please wait for this notification before coming to pick up your order.
Pick Up/Meet-up Hours: Monday, Wednesday, Friday, 4PM - 6PM | Tuesday, Thursday, Saturday, 9AM - 4PM.
Local Delivery
We offer local delivery for customers within a 30-mile radius of our location. Delivery is available Monday through Saturday.
Delivery Fee: A small delivery fee may apply and will be calculated at checkout.
Delivery Schedule: Orders placed before 7am will be delivered the same business day. Orders placed after this time will be delivered within 1-2 business days.
Disclaimer:
The information provided by 2nd Chance Wellness is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the guidance of your physician or other qualified health provider with any questions you may have regarding medical condition or treatment.
2nd Chance Wellness does not guarantee specific results from its products, as individual outcomes may vary. Products offered are complementary to conventional healthcare and are not intended to replace medical care.
By engaging with our products, you acknowledge and agree that 2nd Chance Wellness and its team are not responsible for any outcomes or risks associated with our products.
Allergy and Special-Order Notice:
If you have a known food allergy, dietary restriction, or a special request for a customized order, please do not hesitate to contact us for assistance. Our dedicated team is committed to helping you make informed and safe choices.
For special orders or inquiries regarding allergen information, please email our Customer Care Specialist, Larita Curier, 2ndChance3219@gmail. We will make every effort to accommodate your needs.
Your health and satisfaction are our top priorities. However, please note that while we take precautions to minimize the risk of cross-contamination, we cannot guarantee that our products are completely free of trace allergens.
By purchasing products from this website, you acknowledge and accept the risks associated with food allergies and agree not to hold 2nd Chance Wellness liable for any adverse reactions.
Thank you for your understanding and cooperation.
The 2nd Chance Wellness Team